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Frequently Asked Questions

What are your shipping costs and delivery times?

Our shipping costs vary slightly depending on the weight and size of the package these are typically between £3.00-£3.95. The exact delivery cost will be calculated at the checkout before you pay.

You can also collect your order for free at our shop in the Leeds Corn Exchange.

How long does delivery take?

For orders placed before 12PM orders will be shipped that day. Orders placed after 12PM please add on an extra day.

UK Standard delivery can take 2-3 working days

UK Express delivery can take 1-2 working days

Do you ship internationally?

Yes we do! 

Some items (mainly food items) may not be available to order internationally. These will be highlighted at the checkout.

Postage costs and shipping times can vary depending on the country. All shipping costs are calculated at the checkout, so shop away and then head to the checkout and the postage costs will be calculated before you complete your purchase. 

Please note the delivery fee excludes any applicable import charges and taxes. These will be payable in the destination county. Please check in advance if in doubt.

What is your return policy?

Our returns policy lasts 14 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned and we do not accept returns on beauty products such as creams and other similar products. Personalised or customised products are also nonreturnable.

Please contact us in advance if you wish to return any items.

Can I order online and collect in store?


Just select 'Pick up' as your delivery option at the checkout.

Not every item seen online is available in our shop. Please check the individual product listing to find if the item is available to pick up.

Do you offer discount codes?

Customers who are subscribed to our communications will occasionally be sent promotional discount codes. We do not work with any offer code websites or companies. 

How can I contact you?

You can contact us the following ways...

📞  0113 524 6383
💬 Live Chat (using the message button in the bottom right hand corner on any page)

Follow us on social media:

Facebook - The Great Yorkshire Shop
Instagram - thegreatyorkshireshop
Twitter - @greatyorksshop

Still have questions?

If you have more questions for us which aren't answered above please send us an email at or by using the form on the Contact Us page.

You can also use the floating blue 'Chat with us!' message button in the bottom right hand corner on any page to live chat with us!